GDPR Compliance

Last Updated: May, 21th 2018

in 2016, Europe adopted a new set of data protection laws called the General Data Protection Regulation (GDPR). These laws are meant to protect personal data of EU citizens and are set to go into effect in May of 2018.

We take data security very seriously and are working to be GDPR compliant by the enforcement date.

This page outlines that compliance and provides more details to ensure you are following compliance regulations for your own applications and data.

What is the GDPR?

The European Commission approved and adopted the new General Data Protection Regulation (GDPR) in 2016.

This regulation aims to give EU-citizens more control over their data, and create uniform privacy rules to enforce across the EU. This will be replacing the EU Data Protection Directive as well as local laws relating to it.

Although this law originates in the EU the reach of these regulations is global: any business holding personal data on customers, prospects, or employees based within the EU are subject to the new regulations.

The GDPR defines “personal data” as any information related to a natural person or ‘Data Subject’ that can be used to directly or indirectly identify the person.

Will Flyzoo be compliant with the GDPR?

Flyzoo provides a set of features to help you comply with GDPR right from the Dashboard:

  • Admin can disable the Real-time monitoring feature if needed
  • Admin can hide the User's IP Address from the dashboard (for the Admin and/or Operators)
  • Allow/disallow Admin to access user's conversations
  • Allow/disallow Admin to access operator's conversations
  • Allow/disallow Operators to access user's conversations
  • Admin can completely delete all data linked to an individual user
  • Admin can hide the user location from the user list
We'll also introduce a feature to let Admins export user's data upon request - meanwhile users are welcome to open a support ticket and request that data to us if needed.

Data Transfers

IN PROGRESS - We are looking to complete our self-certified under the E.U.-U.S. Privacy Shield to ensure that all transferring of personal data is compliant.

Some steps you can take are:

- We recommend that you give the legislation a read yourself, the UK ICO website is a great place to start.

- Discuss any potential changes you may need to make with your attorney.

- Audit all the existing information you process and how it’s processed, to determine if any changes need to be made.